Need a ride to your appointment? No problem!

WellFirst Health — Provided by SSM Health Plan — partners with Lyft to do the driving

Lyft rides are currently available to members

We know that getting access to care when you need it is important, which is why we are proud to work together with Lyft. Please follow these steps to learn how to add your new Lyft Pass Code to your mobile device (Apple or Android).

If you haven't received your mobile app code for free rides to medical appointments, please contact our Customer Care team between 8 am and 4:30 pm Monday-Friday.

• Medicare Advantage members, call: 1-877-301-3326 (TTY: 711)
• Individual and Marketplace plan members, call: 1-866-514-4194 (TTY: 711)

Lyft is taking extra precautions during the COVID-19 crisis; review their guidelines before scheduling. Free Lyft rides are available to Medicare Advantage and Individual plan members only.

What you need to know

• Lyft Passes provided by WellFirst Health — Provided by SSM Health Plan — are for medical rides only.
• Your new Lyft code can only be used in your Lyft mobile account. Do not share your code. Once your code is redeemed, it cannot, and should not, be used in any other account.
• Each month, your code is re-loaded with credit to get you to all the rides you need for the month.
• You will be required to enter a credit card to keep on file in order to register for a Lyft account. However, you will not be charged for any rides while using the Lyft Pass for medical rides.

Getting Started

1. Download the Lyft app from your Apple App Store or your Google Play Store or open your phone's camera app and scan the QR code for your iPhone or Android to be directed to the app download. You should see a pop up to "View in App Store" or "Play Store Link" to click on. Note: If you already have the Lyft app, make sure it has been updated from 4/1/2021 or sooner.

2. Create an account with Lyft. Please follow the directions as given through the Lyft mobile app.
3. Claim your Lyft Pass in the app.

Add Your Code

1. Tap the menu (three lines in the upper left corner) of your app.
2. Select Payment.
3. Select + Add Lyft Pass.
4. Enter your code and tap the Add Pass button.

Requesting a Ride^*

Now that your Lyft account is all set up, you're ready to request your first ride!
On the home page of your Lyft app, you can enter your destination by name or by address in the search bar. A banner will appear under the ride, displaying WellFirst Health — Provided by SSM Health Plan — Lyft Pass with a FREE ride. Click "Select Lyft" to request your ride.

Need to use Lyft for non-medical rides?

You can still use your Lyft account for regular rides. If you are scheduling a non-medical Lyft ride, be sure to select the rides that do not display "FREE" with WellFirst Health — Provided by SSM Health Plan — Lyft Pass.

^* Lyft rides subject to driver availability.