WellFirst Health — Provided by SSM Health Plan —identifies premium credits on your account if you have overpaid a premium or terminated coverage that causes a credit.
If we pay benefits that exceed the amount you are entitled to, you must repay the excess as soon as we notify you of the overpayment. We may, at our option, recover some or all of the overpayment by reducing subsequent benefits payable or by applying premium refunds due to you. We have the right to charge reasonable interest on the delinquent amount.
If you have questions about premium refunds, contact us at 866-514-4194 (TTY: 711) or the number on the back of your member ID card. You can also submit a contact form to the Customer Care Center.
This information pertains only to our QHP plans.