Care management

African American doctor talking with female patient at desk

It's not always easy to navigate your way through the health care system. Our case managers from WellFirst Health — provided by SSM Health Plan — can help turn confusion into clarity.

Our care management team includes registered nurses, licensed social workers, and program outreach specialists to help you manage your health care needs. Through phone outreach, our team works closely with you to navigate health care and community resources to help you be the healthiest you can be.

Our WellFirst Health team members can help you:  

  • navigate access to services within a complex health care system
  • provide education on your condition and how to access resources to best manage your health
  • support and guide you in setting achievable goals as you work toward improving your quality of life and overall health and well-being
  • help you to understand your individual health care plan including how to maximize your benefits
  • connect you with services and community resources necessary for you to self-manage your health care needs
  • serve as an advocate to help you achieve your optimal physical and mental health

Free services for you

Care management services are a free benefit from WellFirst Health. Our services include:

Teen talking with therapist

Behavioral health and substance use

African American woman talking on headset in front of computer

Complex case management, care coordination

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Maternal and child health

Two guys talking over a computer

Social work

Group of doctors consulting with each other, viewed through a window

Transplant case management

Two women going over paperwork and talking

Advance care planning

It's about you

WellFirst Health is dedicated to your well-being, so our focus is always on you. We encourage you to explore how we can help you with your health care needs and enroll yourself.

If you did not refer yourself and have heard from our staff, you may have been identified for participation in one or more of our free care management programs based upon diagnosis, claims, complexity of needs or a referral by your health care provider.

Enrollment is voluntary. Sign up and a member of our team will contact you.